Frequently Asked Questions

General Information

Octoplus Server Credits

Credits Balance, Personal Account

Factory Unlock and Remote Services

How to Contact Us

General Information

Q: What are the main advantages of Octoplus Box?

A: Octoplus Box / Octoplus Pro Box is one of the most updatable and effective solutions for Flash / Unlock / Repair of Samsung & LG phones.
With Octoplus you always get:

  • Weekly Updates
  • Fast Unlock and Flashing operations
  • Multilingual Interface
  • Live Technical Support 24/6

Q: What is the difference between Octoplus Box and Octoplus Pro Box?

A: Octoplus Pro Box is the latest box solution developed by the Octoplus Team. This box has integrated eMMC/JTAG interface, already activated Samsung & LG, and goes with 7-in-1 cable/adapter set.
Octoplus Box is the older version of this solution which is still available and supported. Octoplus Box doesn`t have integrated eMMC/JTAG interface and goes with 5-in-1 cable set. Available both as basic solution (without cables & activations) and pre-activated solution with cable set included in the package.

Octoplus Server Credits

Credits Balance, Personal Account...

Q: What is the main purpose of Octoplus Server Credits?

A: Octoplus Server Credits allow you to perform Unlock and Remove FRP operations on Samsung phones and Unlock LG phones.

Q: How can I check if I need Octoplus Server Credits?

A: You will probably need Octoplus Server Credits to perform Unlock / Read Codes, Remove FRP. It depends on phone model, so we recommend you to visit the official product page to check supported phones list and credits consumption.

Q: Where can I find login and password for Octoplus Server Credits service usage?

A: You have to purchase Octoplus Server Credits first. Following a successful transaction, you will receive an email, with all the information about your new account, including your login, password and purchased credits amount.

Q: I have a certain amount of credits on my account, however, I do not have enough of them for a certain operation.

A: You have to order the required amount of credits. While ordering, in the corresponding field, you need to specify all your current account details, and how many credits you lack. Otherwise, we will create a new account with the purchased amount of credits.

Q: I had a certain amount of credits on my account. I ordered some more credits for a certain operation from a reseller. However, the reseller created a new account. How do I combine my existing credits with new ones?

A: You need to contact our technical support by online chat or you can send an email to techsupport@gsmserver.com with a detailed explanation why do you need to combine two accounts and those account details.

Q: I forgot or I don`t know my login or password for my Octoplus Server Credits account.

A: Please, make sure that you have purchased Octoplus Server Credits before. If you haven`t you need to buy them first. After that you will receive an email with all the information about your new account, including your login, password and purchased credits amount.
If you forgot or lost your password, you are recommended to send a request to techsupport@gsmserver.com. In the request form you must specify your Octoplus Server Credits purchase order number, then we will able to help you restore or change your password.

Q: I am trying to enter the login and password for boot-loader.com account or other services / websites and getting an error about incorrect login.

A: Logins and password from other services (boot-loader, etc.) are not suitable for logging into Octoplus Server Credits account. These are different services; they are not related to each other.

Factory Unlock and Remote Services

Important! Issues described in this section are related to Factory Unlock and Remote Services ONLY and cannot be related to phone unlocking procedures via Read Codes or TMB Unlock.

Q: I made a request to unlock my phone through the service of remote servers but the phone was not unlocked. How do I get my credits back?

A: In case the phone was not unlocked, you have to send the following information to techsupport@gsmserver.com:

  • ID number of your request
  • Phone IMEI number
  • Phone's model
  • Phone`s carrier company

After that, film your unsuccessful unlock procedure in HD. This video should clearly show phone IMEI number, phone model, how it is locked and the unlock procedure when unlock code was entered, evenly and slowly. Then upload your video to youtube.com and send the link with the video to our technical support team.
After your video is reviewed and analyzed by development team, a decision will be made. You will either get your credits back or consulted on what was done incorrectly and how to fix it.

Q: I made a request to unlock the phone, but later realized that I made a mistake and phone model is incorrect, I need to unlock other device. How do I get my credits back?

A: Unfortunately, in that case wrongly spent credits cannot be returned, because your request has been already processed by remote server and it is waiting for the completion of unlock procedure.
Important! Please be careful while submiting your request, make sure that you enter correct device data.

Q: I have sent a request to unlock the phone with IMEI number beginning with 99XXXX and locked by Sprint / Verizon. Device was not unlocked. How do I get my credits back?

A: Please be advised, if the phone is locked by Sprint or Verizon and IMEI number starts with 99XXXX, it cannot be unlocked. In this case credits will not be returned.

Q: When I send a request to unlock the phone, I receive the following message "Service is busy! Try again later"

A: This particular message means that remote server is busy right now or being under maintenance. Please try to submit your request a couple of hours later.

Q: When I send a request to unlock the phone, I receive the following message "Could not connect to the server! Your IP is in black list!"

A: This particular message means that you have tried to input incorrect username or password of your Octoplus account too many times. Because of this, to protect servers, your IP address has been blocked on the server side. Your IP address will remain blocked for approximately 30 minutes. Please make sure your account information is correct.

Contact Us

General Issues:

If you haven`t found answers to your specific questions, you can refer to our official page at GSM Forum for more information and updates.

Server Credits Issues:

Server credits issues, like credits loss, double charge must be reported as soon as possible to the following e-mail: claim@octopusbox.com, but not later than 7 days after operation has been performed.

Issue report must contain:

  • Log files
  • Box serial number
  • Octoplus server credits account username

Be aware that outdated claims will be declined. For more information please refer to Credits Issues Troubleshooting Guide thread on GSM-forum.

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