Perguntas Frequentes

Q: What is Octoplus?
A: Octoplus Box is a professional device for LG cell phones for recovering, unlocking, flashing, resolving freeze problems and for restoring IMEI, NVM, camera and network.
Q: What are the advantages of this box?
A: Advantages of this box:
  • The most experienced and reliable, protected with smart card, flash/unlock solution for LG cells existing on the market;
  • Supports all existing LG platforms
  • Free real-time online updates;
  • Richest and constantly updatable flash files database at the Boot-Loader flash file repository
Q: What are the main features of this box?
A: Main Octoplus features:
  • Direct unlock
  • All locks reset
  • Firmware update
  • Read/write FullFlash and Calibration data files
  • Read firmware version
  • Full factory reset
  • LG 3G-Cyon-Show-FOMA phones support
  • Anycall phones support
  • Repair IMEI
  • Read Boot/Flash
  • Write Boot/Flash
  • Erase Boot/Flash
  • Repair Boot/Flash
  • Multilingual software interface: English, Spanish, Portuguese, Romanian, Russian, Ukrainian, Arabian, Hungarian
Q: What is the package content?
A: Package contains:
  • Fully activated Octoplus Box
  • Integrated JTAG interface
  • 6 months of warranty
  • 6 months of FREE access to the premium flash file download area at Boot-Loader v2.0
  • Free Octoplus Box Support Area
  • Set of cables and JIGs
Q: What kind of warranty does Octoplus have?
A: Octoplus warranty: 6 months Warranty starts when Octoplus is updated for the first time. Please note that cables are the accessories and are not covered by warranty.
Q: Where can I get technical support for Octoplus?
A: You can get technical support by writing mail to support@octoplusbox.com or on the GSM Forum. Information about Octoplus is available at the official web site.
Q: When I connected the phone to the PC USB port, the system detected a new device and asked for the driver. Where can I find (download) the driver for my phone?
A: Required drivers are available at the official web-site
Q: After reflashing, my phone shows "Unavailable Media File".
A: Use "Repair phone" option after reflashing.
Q: How do I unlock LG U300, U310, U450, U830, U880, U890, U900?
A: To unlock LG U300, U310, U450, U830, U880, U890, U900, download the appropriate firmware from the folder "Firmware for unlock" at official support area, write the firmware to the handset, click "Unlock" and follow program instructions.
Q: I couldn't finish reflashing my phone because the PC stopped responding (or because of a power line surge). Now my phone reboots every time I power it on.
A: Charge the battery more than 50 %, simultaneously press «2»+«5»+«Pwr» buttons to start the phone in the emergency mode and reflash it again.
Q: How do I unlock phones LG L704i, L705i, L705iX, L706ie, L852i, L01A, L03A?
A: To unlock LG L704i, L705i, L705iX, L706ie, L852i, L01A, L03A, do the following steps:
  • Power on the phone and disconnect the USB cable (in case it is connected).
  • On the phone keypad, enter #17320508*# (for L03A code 3845#*03#)
  • Go to «Port Settings» and select «QCT mode».
  • Go to «Port Settings», choose «Diag Setting» and select «USB Set for Diag».
  • Connect the cable to your phone, install drivers and enter «Unlock».
Q: How can I remove the user code in LG L704i, L705i, L705iX and L706ie?
A: To remove the code, enter #17320508*# on the phone keypad to access service menu, then select «Factory reset».
Q: Where can I find login and password for Octopus Server Credits service usage?
A: You have to purchased Octopus Server Credits first. Following a successful transaction, you will receive an email, with all the information about your new account, including your login and password.
Q: I have a certain amount of credits on my account, however, I do not have enough of them for a certain operation.
A: You have to order the required amount of credits. While ordering, in the corresponding field, you need to specify all your current account details, and how many credits you lack. Otherwise, we will create a new account with purchased amount of credits.
Q: I had a certain amount of credits on my account. I ordered some more credits for a certain operation from a reseller. However, the reseller created a new account. How do I combine my existing credits with new ones?
A: You need to contact our technical support by online chat or you can send an email to techsupport@gsmserver.com with a detailed explanation why do you need to combine two accounts and those account details.
Q: I forgot or I do not know my login username or login password for my Octopus Server Credits account.
A: Please, make sure that you have purchased Octopus Server Credits before. If you did not buy them, then you need to make a purchase. After that you will receive an email, with all the information about your new account, including your login and password. If indeed, you forgot or lost your password, then it is recommended to contact our support by online chat or you can send a request to techsupport@gsmserver.com. In the request form you must specify your Octopus Server Credits purchase order number, then we will able to help you restore or change your password.
Q: I am trying to enter the login and password for boot-loader.com account or other services / websites and getting an error about incorrect login.
A: Logins and password from other services (boot-loader, etc.) are not suitable for logging into Octopus Server Credits account. These are different services; they are not related to each other.
Q: I made a request to unlock my phone through the service of remote servers but the phone was not unlocked. How do I get my credits back?
A: In case the phone was not unlocked, you have to send us the following information:
  • ID number of your request
  • IMEI number of your phone
  • Phone's model
  • What company is the mobile phone’s carrier?
On the following electronic address: techsupport@gsmserver.com After that, you will need to film a video, in high quality (HD), which will confirm your unsuccessful unlock procedure. That video should clearly show phone's IMEI number, phone's model, how it is locked and the unlock procedure, during which can be seen unlock code entering, evenly and slowly. Then upload your video to YouTube.com and send the link to a video to technical support team. After you video reviewed and analyzed by development team, a decision will be made. You will either get your credits back or receive a consultation, stating that has not been done correctly and how to fix it.
Q: I made a request to unlock the phone, but later realized that I made a mistake and phone model is incorrect, I need to unlock other device. How do I get my credits back?
A: Unfortunately, in that case wrongly spent credits cannot be returned, because your request has been already processed by remote server and it is waiting for the completion of unlock procedure. Please be more careful when you submit your request, make sure that you enter correct device data.
Q: I have a phone with installed application "Device Unlock App" (T-Mobile, MetroPCS and AT&T) and I would like to unlock it using Octopus server credits.
A: Phones with that application, from stated operators, cannot be unlocked using this method. In case if you already sent a request to unlock, spent credits cannot be returned back on your account.
Q: I have sent a request to unlock the phone with IMEI number begins with 99XXXX and locked by Sprint or Verizon. Device was not unlocked. How do I get my credits back?
A: Please be advised, if the phone is locked by Sprint or Verizon and IMEI number starts with 99XXXX, that device cannot be unlocked. In this case credits will not be returned.
Q: When I send a request to unlock the phone, I receive the following message “Service is busy! Try again later”
A: This particular message means that remote server is busy right now or being under maintenance. Please try to submit your request a couple of hours later.
Q: When I send a request to unlock the phone, I receive the following message “Could not connect to the server! Your IP is in black list!”
A: This particular message means that you have tried to input incorrect username or password of your Octopus account too many times. Because of this, to protect servers, your IP address has been blocked on the server side. Your IP address will remain blocked for approximately 30 minutes. Please make sure your account information is correct.
Q: When I send a request to unlock FRP, I receive the following messages:
Reading FRP/Reactivation lock data..
Service is busy! Please try again later!
A: At this moment FRP unlock service is unavailable. Recommended to check the current status of the server here. Please be advised, if you submit a request to unlock FRP and server’s status would be “unavailable”, your credits won’t be returned back on your account.

Developer provides support only for those phones which are on the list of supported. Not all servicing features can be applied to some supported models, due to difference of hardware / software versions.

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